OpenAI secretly downgraded my ChatGPT memory after their system failed and they won’t explain why

OpenAI’s Unexpected Memory Downgrade for ChatGPT Users Raises Concerns Over Transparency and Accountability

In recent weeks, a troubling issue has emerged within the ChatGPT ecosystem that warrants closer examination. Users relying on the long-term memory feature have reported unexpected and undocumented changes to their account capacities, prompting questions about transparency and corporate accountability.

A Sudden Loss of Long-Term Memory Capabilities

On August 29th, one user experienced an abrupt and complete reset of their ChatGPT memory. Previously, their account maintained two years of conversational history and personal data, allowing for seamless continuity across interactions. However, following a system outage, their memory was wiped entirely, and upon restoration, the account was confined to a significantly smaller data storage limit—approximately two weeks of history.

This reduction effectively curtailed the AI’s ability to recall prior interactions, undermining the reliability of long-term engagement with the platform. Users who rely heavily on memory features for productivity, personalization, or complex tasks have found themselves unexpectedly constrained.

Lack of Clear Communication and Transparency

Attempts to seek clarification from OpenAI have been met with limited success. The user filed a complaint with the Better Business Bureau (BBB) to document the issue officially. While OpenAI responded through private emails—repeatedly providing the same copy-paste explanations—they failed to provide a detailed rationale for the memory downgrade.

Interestingly, OpenAI acknowledged that the current quota limitations are “intentional and fixed,” yet offered no explanation as to why this change was implemented immediately following their own system failure. Documentary evidence, including screenshots of warning messages and official correspondence, was submitted to the BBB, but the company has yet to accept responsibility or clarify the situation.

Implications for Users and the Community

This incident raises broader concerns about user data management, transparency, and corporate communication. When systems undergo failures or modifications without clear disclosure, users are left in the dark, potentially losing valuable data and trust in the platform.

Moreover, the lack of explanation for such significant changes—especially those that impact user experience—may suggest an underlying issue of accountability. Users deserve clarity on how their data is handled, especially when modifications are seemingly made unilaterally.

What Can Users Do?

• Remain Vigilant: If you utilize the memory feature, periodically check your account’s storage limits and be aware of any warnings.
• Document Incidents: Keep records of any system messages or correspondence concerning changes to your account.
• Seek Clarification: Contact