Response from human agent regarding 4o switching to 5 auto
Professional Response from Customer Support Regarding Transition from 4.0 to 5.0 Auto
At our company, we are committed to providing efficient support to ensure seamless user experiences. Recently, a user inquired about switching from version 4.0 to 5.0 auto, prompting our support team to request specific diagnostic information to assist with troubleshooting.
Our Request to the User
To streamline the investigation process, we kindly ask the user to provide the following details:
- Device Information:
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Model and operating system (OS) version
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Platform Details:
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Usage platform (e.g., ChatGPT App on iOS, Android, or Web)
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Web Browser Information (if applicable):
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Browser version
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Application Version (if relevant):
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App version number
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Supporting Evidence:
- Screen recording demonstrating the issue
- Timestamps of the incident, including your time zone
- HAR (HTTP Archive) file capturing network activity during the problem
Guidelines for Downloading a HAR File
A HAR file provides a detailed record of network requests and responses during a specific session, which is instrumental for troubleshooting. To generate and share a HAR file securely, please follow these steps:
- Open Developer Tools:
- On Windows/Linux: Press
Ctrl+Shift+I - On Mac: Press
Cmd+Opt+I -
Alternatively, right-click on the webpage and select “Inspect”
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Access the Network Tab:
- Click on the “Network” tab within Developer Tools
- Check the box labeled “Preserve log”
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Ensure the filter is set to “All”
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Prepare for Recording:
- Clear existing logs by clicking the “Clear” button (crossed circle)
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Refresh the webpage to start capturing network activity
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Reproduce the Issue:
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Perform the steps that lead to the problem
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Export the HAR File:
- Click the “Export HAR” button to download the file
- Save the file with an appropriate name, preferably including your issue description
Important Note:
HAR files may contain personal or sensitive data. Before sharing, employ a tool like [Cloudflare’s HAR Sanitizer](https://har-sanitizer
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