Persisting issue with 4o to 5/Auto routing: READ THIS

Understanding and Addressing Persistent Routing Issues with OpenAI’s GPT-4 Technical Models

In recent days, a recurring problem has emerged involving the routing and response consistency of OpenAI’s GPT-4 models, particularly the dedicated “4o” variant. Despite numerous user reports and complaints submitted through official channels, the issue remains unresolved, prompting many in the community to seek effective ways to escalate their concerns and obtain clarity.

Background and Context

The problem centers around the model selection for GPT-4, where users selecting the “4o” variant—valued for its ability to emulate specific tones and styles—find that responses default to auto-routing or are generated by other models. This inconsistency hampers the user experience, especially for those relying on 4o for accurate tone mimicking and high-quality outputs.

Despite users reaching out through support channels and posting updates publicly, OpenAI has yet to publicly acknowledge or address the issue. Support responses tend to be automated or AI-generated, often providing generic troubleshooting advice without addressing the core routing problem.

Current Recommendations for Users

Given the ongoing nature of this challenge, users experiencing similar issues are advised to adopt a proactive and persistent communication approach:

1. File a New Complaint Regularly:
   Continually submit new support requests to [email protected], emphasizing the recurrent nature of the problem and requesting escalation. Daily or frequent submissions can help pressure the support team into prioritizing the issue.

2. Request Human Assistance Explicitly:
   When engaging with AI support responses, explicitly ask to be referred to a human agent. Clear communication ensures your concern isn’t dismissed or unresolved by automated replies.

3. Document Interactions Thoroughly:
   Maintain records of your correspondence, including timestamps, responses, and how the issue manifests across platforms. This documentation can be valuable for ongoing escalation and support.

Sample Support Exchange

Below is an illustrative example of a typical support email and subsequent AI responses, demonstrating effective communication strategies:

Initial Complaint:

Dear Support Team,

Over the past 24 hours, responses generated by the 4o model have been inconsistent, often defaulting to ‘Auto’ mode despite selections. I primarily rely on 4o for its accurate tonal and stylistic mimicry, which is critical for my work.

I previously reported this issue without receiving a response from a human. Given the lack of public acknowledgment, I request an update and assistance in resolving this matter promptly.