OpenAI cutting stability, cutting customer support…how many more corners are there left to cut? 👀

Title: Concerns Over AI Service Stability and Customer Support at OpenAI

In recent months, users have started to notice significant issues 관련 to the stability and support surrounding OpenAI’s AI services, particularly ChatGPT. These concerns highlight broader questions about the company’s priorities and future direction.

One recurring complaint is the apparent decline in customer support quality. Many users report that their inquiries—such as feedback submissions or support requests—seem to go unanswered. For instance, feedback forms submitted through official channels often appear to be lost or unacknowledged, creating a sense of being ignored. This perceived lack of responsiveness can erode trust, especially when users rely on these tools for critical tasks.

Another notable issue involves the handling of AI-generated content, particularly images. Some users have expressed frustration over the absence of features like a delete button for uploaded or generated images. Since AI-generated images can sometimes be questionable or inappropriate, having the ability to manage and remove such content is essential for user control and system management. The concern extends to storage management, as these images occupy valuable server space, raising questions about efficiency and maintenance.

Stability concerns also loom large. In particular, responses from AI models have sometimes appeared automatic or impersonal, leading to doubts about whether human customer service teams are actively involved. This impression suggests that, at least for some periods, feedback may be collecting in inboxes that are not actively monitored or addressed, which can be detrimental to user experience.

Beyond support issues, users reminisce about the earlier, more robust products such as the GPT-4 family, which some feel delivered better performance and a more satisfying user experience. There is a perception that recent developments have focused more on monetization and feature expansion rather than on maintaining the core stability and quality that initially drew users in.

These concerns raise questions about OpenAI’s strategic priorities. The perception that the company may be sacrificing stability and user support in pursuit of profit is troubling. Historically, attempts to cut corners—whether reducing product quality or neglecting user feedback—have led to long-term setbacks rather than sustainable success.

In conclusion, while innovation and new features are essential for growth, maintaining a stable, responsive, and user-centric platform should remain paramount. Users hope that OpenAI continues to prioritize the integrity of its services, ensuring that advancements serve to enhance, rather than undermine, user trust and satisfaction.

Thank you for engaging with this reflection on the current state of AI services.