Assistance Needed: Encountered Multiple Problems with Plus Membership—Limited to Two Images Daily, Support Was Unhelpful, Membership Cancelled Without Consent, and Unable to Rejoin at Original Price

Troubles with Subscription Management: Seeking Assistance and Fair Pricing

Navigating subscription services can sometimes be challenging, especially when support responses fall short of expectations. I recently encountered a series of issues with a popular AI image generation platform’s Plus membership that I’d like to share in hopes of finding guidance or similar experiences from others.

My experience started with limitations on my image creation capabilities. Despite being a paid subscriber, I was only allowed to generate two images per day. Eventually, the service completely restricted my ability to generate any images. Throughout this time, I reached out to customer support for assistance. Unfortunately, their responses relied heavily on automated AI replies and basic troubleshooting steps that did not resolve the core problem. It typically took about three days for them to reply to each message, and after roughly eight days, I noticed some improvements in my account.

Amidst these issues, I inquired about cancelling my subscription. Strangely, the support team responded three days later, but instead of confirming my request, they directly canceled my account without any prior notification or confirmation. To add to the frustration, when I attempted to resubscribe via Google Play, I discovered that the new subscription cost had doubled from what I initially paid. Despite explaining that these issues were caused by disruptions in ChatGPT’s functionality, I have found no support to help me secure the original pricing. The same support representative has been unhelpful in this regard.

Overall, this experience with customer support and the technical issues has been quite discouraging. I’m now wondering: Is there a way to connect with a support person who can genuinely assist with these challenges and perhaps help me regain the original subscription rate? If anyone has faced similar situations or has advice on how to navigate this, I’d appreciate your input.

Your insights or suggestions on how to resolve such support and billing concerns would be greatly appreciated. Thank you for taking the time to read this!