They are dodging the issue and denying the issue with 4o router and told me to unsubscribe if I want. This is wild!! OAI, haven’t you seen enough complaints yet!!?? You want more or what!?!

Customer Frustration Mounts as OpenAI Support Dismisses Concerns Over GPT-4o Routing Issues

In recent weeks, a growing number of users have reported persistent issues with the GPT-4o model, particularly concerning automatic routing to GPT-5. Despite detailed feedback, device and browser information, and even supporting video evidence, many customers feel their concerns are being met with denial and dismissiveness by OpenAI’s support team.

Perceived Lack of Acknowledgment and Transparency

One user shared their experience, stating that even after providing comprehensive details and global community reports, OpenAI support responded by claiming there were no official incidents or notices regarding the GPT-4o model being affected or replaced. The support reply emphasized that model selection should function properly and that no public communication had been made about any changes.

This response has left some users feeling ignored, with frustration mounting over what they perceive as a lack of acknowledgment of a widespread issue. Rather than addressing the problems directly or escalating the matter internally, support appears to be dismissing the concerns as isolated or non-existent.

Customer Accusations of Gaslighting

Many users interpret this approach as a form of gaslighting — where they feel their experiences are being invalidated despite clear evidence. This dismissiveness not only damages trust but also leaves paying customers feeling undervalued and frustrated in their attempts for resolution.

Unhelpful Responses and Lack of Commitment

Adding fuel to the fire, some customers have received responses that suggest if they choose to unsubscribe, it’s simply an option, and their feedback will be recorded. There was no mention of a timeline for fixing the issue, a commitment to investigate further, or any acknowledgment published on status pages or support channels.

This type of response has led to feelings that OpenAI is more interested in dismissing complaints than actively resolving them. Customers are questioning whether the company truly prioritizes user feedback or if their concerns are being systematically overlooked.

Rising Discontent Among Paid Subscribers

The situation underscores a broader concern about the treatment of paid customers, who often feel their trust and investment are being overlooked in favor of maintaining metrics or appearing responsive without meaningful action. Frustrated users are demanding accountability, clearer communication, and tangible updates regarding the ongoing issues.

Conclusion

As complaints continue to surface globally, the pattern of denial and lack of transparency raises questions about OpenAI’s customer support priorities. To rebuild trust and ensure user satisfaction, it’s crucial for the company to openly address these concerns,