Help please: had many issues with Plus membership – I could only generate 2 images per day. Support didn’t provide any help. I enquired about cancelling then they cancelled my membership before I confirmed. I want to resubscribe but they won’t help me to get the same price I originally subscribed at

Understanding Challenges with AI Image Generation Services: A Personal Experience

Navigating the world of AI-powered creative tools can sometimes be a complex experience, especially when facing unexpected hurdles and limited customer support. Recently, I encountered several challenges with a popular AI image generation subscription service, and I wanted to share my experience in hopes that others might find it helpful.

Issues with Usage Limits and Account Restrictions

Initially, I subscribed to the service’s Plus plan to access enhanced features. However, I quickly ran into problems: the platform indicated that I had reached the limit for free account users, allowing me only two image generations per day. Eventually, I was completely prevented from creating additional images, which was frustrating and hindered my workflow.

Limited Customer Support Experience

Seeking assistance, I reached out to the support team. Unfortunately, responses were slow—taking approximately three days for each reply—and the support agent’s solutions were often generic, relying heavily on AI-generated responses that did not address the specific issues I was facing. Despite persistence, the problem seemed to resolve itself after about eight days, but during this period, I had also inquired about cancelling my subscription.

Unexpected Account Cancellation

Interestingly, the support team responded three days after my cancellation inquiry and proceeded to cancel my account without prior confirmation or any clear communication. This sudden action was confusing and disruptive, especially since I was considering resubscribing instead of cancelling altogether.

Resubscription Challenges and Pricing Discrepancies

Now, when attempting to resubscribe via Google Play, I noticed that the renewal fee has doubled compared to my original subscription price. Despite explaining that my issues stemmed from technical problems with ChatGPT, the same support agent has refused to assist me in securing the initial rate I paid.

Seeking Better Support

My overall experience with customer support has been disappointing—slow responses, unhelpful solutions, and a lack of genuine assistance. If anyone knows how to connect with a support representative capable of offering real help or resolving pricing concerns, I would greatly appreciate your guidance.

Final Thoughts

While AI tools like this can offer incredible capabilities, ensuring reliable support and transparent policies is essential for a positive user experience. I hope my story sheds light on common issues and encourages better customer service practices within the industry. If you’ve faced similar challenges, sharing your insights could help others navigate these situations more effectively.