Assistance Needed: Encountered Multiple Problems with Plus Membership – Limited to 2 Images Daily, Unhelpful Support, Unauthorized Cancellation, and Difficulty Re-Subscribing at Original Price

Seeking Assistance: Challenges with Plus Membership and Pricing Concerns

Navigating the world of AI-powered image generation services can sometimes be fraught with unexpected hurdles. Recently, I encountered several issues with my Plus membership, which has led me to seek advice and share my experience in hopes of finding a solution.

My Troubles with the Plus Subscription

Initially, I was limited to generating only two images per day, despite having a Plus account. The platform indicated I had reached the free-tier limit, which was confusing given my subscription status. Eventually, the service blocked me from further image creation altogether. I reached out to customer support for assistance, but unfortunately, the responses I received were automated and based on generic troubleshooting steps that did not resolve the issue. The support team’s replies also took several days to arrive, during which my account’s functionality fluctuated. After roughly a week of intermittent service, the problem seemed to improve temporarily.

Unintended Account Cancellation

During this period, I inquired about cancelling my membership. Strangely, after reading my message, the support representative canceled my account without confirming with me or providing any prior notice. This abrupt action was frustrating, especially since I had not officially requested to cancel at that moment.

Pricing and Resubscription Difficulties

Now, when I attempt to resubscribe through platforms like Google Play, the cost has nearly doubled compared to my original subscription. Despite reaching out once more for assistance, the support team has declined to help me secure the same introductory rate I initially enjoyed. This situation feels unfair, especially considering that the earlier issues stemmed from technical problems on the platform, not user error.

Looking for Support That Listens

Dealing with this experience has been increasingly frustrating, and the support process has been less than satisfactory. If anyone knows how to get in touch with support personnel capable of offering genuine help—and perhaps clarifying the pricing dispute—I would really appreciate your guidance. It’s disconcerting to encounter such roadblocks when trying to access a service I value.

Has anyone faced similar issues, or can you suggest effective ways to communicate with customer support to resolve such problems? Your insights would be greatly appreciated.